After this lesson, you will be able to: Use Zapier's AI actions to add intelligence to multi-step Zaps, summarise, classify, and route automatically.
Zapier is the broadest integration platform on earth, 6,000+ apps. Their AI features bolt LLM steps directly into existing automations. This lesson builds an email triage Zap: incoming email → AI classifier → routes to different actions based on the result.
A Zap is one workflow. A Zap has one Trigger (Gmail new email, form submit, schedule) and one or more Actions (AI step, Slack post, Sheets row). Zapier runs your Zap when the trigger fires.
1. Sign up at zapier.com (free tier is fine).
2. Click 'Create Zap'. Trigger: Gmail → 'New Email'. Connect your account. Test trigger.
3. Action: 'AI by Zapier' → 'Extract Data'. Tell it to extract: sentiment (positive/negative/neutral), category (sales/support/spam/personal), urgency (high/medium/low).
4. Action: 'Filter' → only continue if category is NOT spam.
5. Action: 'Paths' (premium) OR a series of 'Filter + action' chains. If category is sales → Slack #sales. If support → Linear ticket. If personal → forward to your phone.
6. Test the Zap with a real email. Turn it on.
When you need quick connections to common SaaS apps and you don't want to host anything. When NOT to use Zapier: complex branching logic (Make.com is better), agentic tool-calling loops (n8n is better), custom code (LangChain is better). Pick the right tool per job.
Why not just have the AI write the response to every email directly?
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